Concierge – Marketing – Capistrano Beach, CA, US

The Concierge provides the Sales Center with qualified members/prospects for timeshare presentations prior to their arrival to the resort. This team member provides general concierge services for all guests. The Concierge offers area information, books area attractions & various tourist-type reservations. The Concierge provides site information to guests.

Job Title Concierge

Location Capistrano Beach, CA, US

Organization Name DRI Capistrano Beach, CA, US

Department Description

WELCOME TO DIAMOND RESORTS INTERNATIONAL®
Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts and industry-leading hospitality.

ABOUT DIAMOND RESORTS CORPORATION
Diamond Resorts Corporation and its subsidiaries own, operate and manage vacation ownership resorts and, through resort and partner affiliation agreements, provide members and owners with access to 89 managed resorts, 163 affiliated resorts, 48 affiliated hotels and four cruise itineraries through THE Club® at Diamond Resorts International®. To learn more, visit DiamondResorts.com.

Detailed Description

JOB RESPONSIBILITIES:

Effectively and efficiently solicit, qualify and schedule guest for vacation ownership presentations.
Meet the established minimum target quota of 25 gross bookings on a weekly basis.
Maintain the monthly budget VGA of $1,400 on all tours.
Maintain a minimum 85% qualified show percentage for the month.
Collect a $40.00 refundable deposit for each presentation booking.
Maintain a minimum of 45 outbound calls per day.
Responsible for handling inbound and outbound calls daily.
Assist with other clerical and analytic tasks as needed.
Take ownership of personal behavior and weekly production levels.
Effectively and efficiently complete and maintain all activity records, files and reports as required by the Activity Providers, Accounting department and Marketing department.
Stock and maintain desk inventory.
Adhere to the utmost professionalism when interacting with fellow team members/management as well as owners, members and guests.
Follow company guidelines for solicitation including, but not limited to, script adherence in telephone communications.
Familiar with all company programs, systems and resorts.
Adhere to company and federal guidelines as they relate to the Do Not Call list.
Ensure compliance with timekeeping, including clocking in & out procedures and attendance.
Able to consistently apply training received on computer programs including, but not limited to, Atlas and Kronos.
Attend departmental meetings and training sessions as mandated by management.
Provide superior customer service in accordance with the Company DRIven to Excellence standards.
Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
Operate office machinery (i.e., computer, copy machine, fax machine).
Perform other duties as assigned.

A more detailed job description is available upon request from the Human Resources Department.

Job Requirements

QUALIFICATIONS

Required:

One (1) year previous telephone sales and/or timeshare industry experience.
Computer proficiency in Microsoft Word, Excel and Outlook.
High School diploma, GED or equivalent.
Licensing as required by state laws & regulations.

SKILLS

Required:

Excellent telephone etiquette skills.
Must be friendly and have an outgoing personality.
Highly self-motivated with an inner competitiveness.
Ability to plan, schedule, confirm and collect monies for activities & events in an efficient manner.
Excellent customer service skills.
Excellent interpersonal and communication skills.
Time management; the ability to organize and manage multiple priorities.
Problem analysis and problem solving skills.
Initiative and adaptability.
Detail oriented.

Additional Details

Diamond Resorts International® offers:

Excellent earning potential.
Excellent benefits program including company matching 401(k).
Eligibility for our tuition reimbursement program.
Resort Privilege Program (eligibility for travel discounts).
Industry leading training program.
Fun working environment.
Unlimited real growth opportunities.

How To Apply