Front Desk Agent – Capistrano Beach, CA, US

The Front Desk Agent is responsible for providing the highest level of guest satisfaction to owners, members and guests. The Front Desk Agent checks-in guests, makes room reservations and performs Front Desk related functions. The Front Desk Agent possesses a positive and upbeat personality with a desire to deliver outstanding service to guests. The Front Desk Agent completes additional tasks and special projects assigned by management.

Job Title Front Desk Agent

Location Capistrano Beach, CA, US

Organization Name DRI Capistrano Beach, CA, US

Department Description

WELCOME TO DIAMOND RESORTS INTERNATIONAL®
Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts and industry-leading hospitality.

ABOUT DIAMOND RESORTS CORPORATION
Diamond Resorts Corporation and its subsidiaries own, operate and manage vacation ownership resorts and, through resort and partner affiliation agreements, provide members and owners with access to 89 managed resorts, 163 affiliated resorts, 48 affiliated hotels and four cruise itineraries through THE Club® at Diamond Resorts International®. To learn more, visit DiamondResorts.com.

Detailed Description

JOB RESPONSIBILITIES:

Create, confirm and cancel reservations for owners/guests.
Ensure all pending arrival information is accurate (i.e., check rates and prepare upcoming arrival packets with necessary materials and information).
Check in arriving guests and check out departing guests.
Follow through on guest requests and/or concerns in a timely manner.
Handle and resolve customer complaints.
Verify guest information as needed (i.e., additional keys, telephone calls and packages).
Compute billing charges, collect payments and provide change for guest.
Post charges as received through other departments (i.e., fitness center, housekeeping, logo shop and laundry).
Answer the telephone with proper etiquette and transfer calls accordingly.
Communicate with all internal departments including PBX, Housekeeping, Engineering and Security as needed via telephone and email.
Complete Front Desk Agent checklist daily.
Reconcile end-of-the-day shift report.
Maintain necessary hard copies of paperwork of all daily operations and file as needed.
Complete special projects, stocking, listing items to be ordered and daily bucket checks.
Provide superior customer service in accordance with the Company DRIven to Excellence standards.
Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
Operate office machinery (i.e., computer, copy machine, fax machine).
Perform other duties as assigned.

A more detailed job description is available upon request from the Human Resources Department.

Job Requirements

QUALIFICATIONS

Required:

Six (6) months customer service experience.
Computer proficiency in Microsoft Word, Excel and Outlook.
High School diploma, GED or equivalent.

Preferred:

Previous experience in the hospitality or timeshare industry.

SKILLS

Required:

Money handling skills.
Excellent customer service skills.
Excellent interpersonal and communication skills.
Time management; the ability to organize and manage multiple priorities.
Problem analysis and problem solving skills.
Initiative and adaptability.
Detail oriented.

Additional Details

Diamond Resorts International® offers:

Excellent earning potential.
Excellent benefits program including company matching 401(k).
Eligibility for our tuition reimbursement program.
Resort Privilege Program (eligibility for travel discounts).
Industry leading training program.
Fun working environment.
Unlimited real growth opportunities.

How To Apply