Front Desk Night Auditor – Capistrano Beach, CA, US

The Front Desk Night Auditor checks-in/out guests, makes room reservations and performs Front Desk related functions. The Night Auditor balances all end-of-day shift reports, verifies cash & credit card transactions, verifies main bank counts, refreshes mini-banks and completes other night audit tasks as assigned.

Job Title Front Desk Night Auditor

Location Capistrano Beach, CA, US

Organization Name DRI Capistrano Beach, CA, US Resort

Department Description

WELCOME TO DIAMOND RESORTS INTERNATIONAL®
Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts and industry-leading hospitality.

ABOUT DIAMOND RESORTS CORPORATION
Diamond Resorts Corporation and its subsidiaries own, operate and manage vacation ownership resorts and, through resort and partner affiliation agreements, provide members and owners with access to 89 managed resorts, 163 affiliated resorts, 48 affiliated hotels and four cruise itineraries through THE Club® at Diamond Resorts International®. To learn more, visit DiamondResorts.com.

Detailed Description

JOB RESPONSIBILITIES:

Ensure proper standards of hospitality are provided to all guests and visitors on property and/or via telephone.
Check in arriving guests and check out departing guests.
Compute billing charges, collect payments and provide change for guest.
Verify guest information as needed (i.e., additional keys, telephone calls and packages).
Answer inquiries pertaining to resort amenities and services.
Follow through on guest requests and/or concerns in a timely manner.
Handle and resolve customer complaints.
Communicate with all internal departments including PBX, Housekeeping, Engineering and Security as needed via telephone and email.
Create, confirm and cancel reservations for owners/guests.
Complete back to back reservations.
Balance all end-of-day shift reports.
Ensure rate-builders are posted properly.
Verify cash and credit card transactions.
Complete nightly cash drop.
Verify main bank counts.
Refresh mini-banks of $500.00 or amount prescribed by Resort Management.
Monitor and implement “trace” transactions.
Complete night audit checklist.
Prepare for next day arrivals (registration cards, arrival packets with necessary materials and information, etc.).
Provide/assist with Bell & Valet services.
Monitor PBX and fire alarm systems.
Report any unusual or major incident to Resort Management/Security immediately.
Complete additional projects such as daily bucket checks and stocking.
Provide superior customer service in accordance with the Company DRIven to Excellence standards.
Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
Operate office machinery (i.e., computer, copy machine, fax machine).
Perform other duties as assigned.

A more detailed job description is available upon request from the Human Resources Department.

Job Requirements

QUALIFICATIONS

Required:

One (1) year customer service experience.
Computer proficiency in Microsoft Word, Excel and Outlook.
High School diploma, GED or equivalent.

Preferred:

Two (2) years experience as a Front Desk Clerk/Agent.
Previous experience in the timeshare industry.
College coursework in hotel/resort management.

SKILLS

Required:

Money handling skills.
Ability to accurately perform mathematical calculations.
Ability to work with limited supervision.
Ability to make sound decisions in regards to guest concerns, identifying & correcting errors, and reducing liability to the resort.
Excellent customer service skills.
Excellent interpersonal and communication skills.
Time management; the ability to organize and manage multiple priorities.
Problem analysis and problem solving skills.
Initiative and adaptability.
Detail oriented.

Preferred:

Bilingual.

Additional Details

Diamond Resorts International® offers:

Excellent earning potential.
Excellent benefits program including company matching 401(k).
Eligibility for our tuition reimbursement program.
Resort Privilege Program (eligibility for travel discounts).
Industry leading training program.
Fun working environment.
Unlimited real growth opportunities.

How To Apply