PBX Operator – Capistrano Beach, CA, US

The PBX Operator handles all incoming telephone calls by screening, transferring and answering in a professional, timely and efficient manner. The PBX Operator also takes appropriate and accurate messages.

Job Title PBX Operator

Location Capistrano Beach, CA, US

Organization Name DRI Capistrano Beach, CA, US

Department Description

WELCOME TO DIAMOND RESORTS INTERNATIONAL®
Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts and industry-leading hospitality.

ABOUT DIAMOND RESORTS CORPORATION
Diamond Resorts Corporation and its subsidiaries own, operate and manage vacation ownership resorts and, through resort and partner affiliation agreements, provide members and owners with access to 89 managed resorts, 163 affiliated resorts, 48 affiliated hotels and four cruise itineraries through THE Club® at Diamond Resorts International®. To learn more, visit DiamondResorts.com.

Detailed Description

JOB RESPONSIBILITIES:

Answer and direct incoming telephone calls in an accurate, efficient and professional manner.
Takes messages for owners, members and guests as appropriate.
Log, deliver and monitor wake-up call requests.
Place outbound calls to mobile phones for executives.
Enter service request tickets, dispatch housekeepers & engineers using radios, and follow up with guest to ensure satisfaction within established time frames.
Set up and execute conference calls.
Conduct basic telephone repairs.
Perform group voice mail messages.
Assist owners, members, guests and team members with voice mail system.
Ensure safety compliance and follow proper emergency procedures.
Complete special projects.
Provide superior customer service in accordance with the Company DRIven to Excellence standards.
Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
Operate office machinery (i.e., computer, copy machine, fax machine).
Perform other duties as assigned.

A more detailed job description is available upon request from the Human Resources Department.

Job Requirements

QUALIFICATIONS

Required:

Six (6) months of clerical work experience.
Previous customer service experience.
Computer proficiency in Microsoft Word, Excel and Outlook.
High School diploma, GED or equivalent.

Preferred:

Previous PBX Operator or Call Center Agent experience.
Previous experience in the hospitality or timeshare industry.

SKILLS

Required:

Excellent customer service skills.
Exceptional interpersonal and communication skills.
Time management; the ability to organize and manage multiple priorities.
Problem analysis and problem solving skills.
Initiative and adaptability.
Detail oriented.

Preferred:

Ability to operate multi-line telephone systems.

Additional Details

Diamond Resorts International® offers:

Excellent earning potential.
Excellent benefits program including company matching 401(k).
Eligibility for our tuition reimbursement program.
Resort Privilege Program (eligibility for travel discounts).
Industry leading training program.
Fun working environment.
Unlimited real growth opportunities.

How To Apply