Tour Receptionist – Capistrano Beach, CA, US

The Tour Receptionist graciously welcomes and checks-in the clients coming to a sales presentation. The Receptionist coordinates the sales line (rotor), properly assigns clients to sales agents and updates tour information. The Receptionist updates and keeps track of all tour results. The Receptionist is responsible for daily data entry of tours and updating & maintaining all tour reports in MS Excel. The Receptionist maintains and balances the good faith fund.

Job Title Tour Receptionist

Location Capistrano Beach, CA, US

Organization Name DRI Capistrano Beach, CA, US

Department Description

WELCOME TO DIAMOND RESORTS INTERNATIONAL®
Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts and industry-leading hospitality.

ABOUT DIAMOND RESORTS CORPORATION
Diamond Resorts Corporation and its subsidiaries own, operate and manage vacation ownership resorts and, through resort and partner affiliation agreements, provide members and owners with access to 89 managed resorts, 163 affiliated resorts, 48 affiliated hotels and four cruise itineraries through THE Club® at Diamond Resorts International®. To learn more, visit DiamondResorts.com.

Detailed Description

JOB RESPONSIBILITIES:

Graciously welcome and check-in the clients coming to a sales presentation.
Obtain necessary information from client to ensure accurate segment assignment.
Correctly assign client to appropriate sales agent based on specific type/rotor.
Prepare for scheduled tour arrivals through the preparation of survey sheets; assure owner information has been prepared in advance.
Identify which clients provided a “good faith deposit” and process upon checking in for the tour.
Coordinate the sales line, properly assigning clients to sales agents and update tour information.
Update and keep track of all tour results and gifts provided.
Refund deposits.
Reconcile good faith money.
Prepare Client Booked vs. Showed reports for each tour wave in an accurate and timely manner.
Update tour information in Atlas specifically through check-in, agent assignment, tour credit. Etc.
Verify tour information in Atlas is correct through the process of running reports and verifying data.
Research and prepare tour information for the following four (4) days based on wave, tour type and sales agent pre-assignment. Update and distribute report twice daily.
Provide superior customer service in accordance with the Company DRIven to Excellence standards.
Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
Operate general office machinery (i.e., computer, copy machine, fax machine, etc.).
Perform other duties as assigned.

A more detailed job description is available upon request from the Human Resources Department.

Job Requirements

QUALIFICATIONS

Required:

Computer proficiency in Microsoft Word, Excel and Outlook.
Proficient in computer data entry.
High School diploma, GED or equivalent.

Preferred:

Previous administrative experience.
Previous experience in the hospitality or timeshare industry.
Working knowledge of hospitality or sales/marketing data systems.

SKILLS

Required:

Must have an outgoing personality.
Able to converse with customers by telephone and in-person.
Show a genuine interest in providing customers with a memorable vacation experience.
Able to make decisions quickly and accurately.
Able to take direction from management and adjust to company’s needs.
Able to work with minimal supervision.
Basic typing skills.
Able to communicate effectively in English (read, write and speak).
Excellent customer service skills.
Excellent interpersonal and communication skills.
Time management; the ability to organize and manage multiple priorities.
Problem analysis and problem solving skills.
Initiative and adaptability.
Detail oriented.

Additional Details

Diamond Resorts International® offers:

Excellent earning potential.
Excellent benefits program including company matching 401(k).
Eligibility for our tuition reimbursement program.
Resort Privilege Program (eligibility for travel discounts).
Industry leading training program.
Fun working environment.
Unlimited real growth opportunities.

How To Apply